Returns under control - from request to refund
Manage the return cycle across 5 statuses (initiated → approved → received → completed / cancelled). Reasons, product condition, return parcel tracking, refund amounts - all in one view.
14 days free, no credit card required.
Key capabilities
Five-status workflow
Initiated → Approved → Received → Completed (or Cancelled). Every status change is timestamped and visible in the order history.
Reason categorization
6 standard reasons: defect, wrong item, 14-day withdrawal, damage in transit, not as described, other. Statistics at the category level.
Return parcel tracking
Tracking number, courier and status of the return parcel - full visibility into when the customer sent it and when it will reach you.
Automatic refund
An approved return triggers a refund via the chosen method (bank transfer, Allegro Finanse). The amount is calculated from the returned items, factoring in quantity and price.
What else?
Product condition
Every returned item is flagged as: good (back to stock), damaged, or unsellable - which informs your inventory decisions.
Partial returns
Customer returns 1 of 3 units from an order? Refund only that item; the rest stays paid. The refund is calculated proportionally.
Warehouse documents
Once a return is received, ZYNQ attaches a PZ document (internal receipt) and adjusts stock levels automatically.
Allegro Finanse integration
Returns approved on Allegro appear in ZYNQ automatically. Refund through Allegro Finanse instead of a separate transfer.
Related features
ZYNQ clients
ZYNQ in everyday e‑commerce operations
See how companies of different sizes use one system for sales, inventory, logistics and profitability analysis.
ZYNQBIG-MOT
Complete online sales operations
BIG-MOT uses ZYNQ for its online store, B2B catalogue and Polish and international marketplaces. One process connects warehouses, dropshipping, ERP, shipping and customer service.
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ZYNQAuto Centrum
23% increase in sales margin
Auto Centrum combined multi-branch sales, warehouses and cost analysis in one system. Full order profitability helped increase the sales margin by 23%.
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ZYNQAkces Dekoracje
E‑commerce distribution operations
Akces uses ZYNQ for B2B relationships, warehouse operations and domestic and international dropshipping. The system supports fast fulfillment, monitoring and partner invoicing.
View case study