ZYNQ Pro
This is an informational English translation. In the event of any discrepancy, the Polish version is legally binding. View the Polish version

Terms of Service for the Provision of Electronic Services

Effective from: 19 March 2026

§ 1. Definitions

  1. Service Provider - ZYNQ sp. z o.o. with its registered office in Tychy, ul. Estetyczna 4, 43-100 Tychy, entered into the register of entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS number: 0000804450, NIP (Tax ID): 6462979033, REGON: 384394091, share capital: PLN 5,000, e-mail: kontakt@zynq.pl.
  2. Platform / ZYNQ - software made available in the SaaS (Software as a Service) model at app.zynq.pl, used to manage multi-channel sales, orders, products, commercial documents, shipments, and integrations with external commercial platforms.
  3. User - a natural person conducting business activity, a legal person, or an organizational unit without legal personality to which the law grants legal capacity, using the Platform under the Agreement. A consumer may not be a User.
  4. Account - a set of resources assigned to the User, identified by an e-mail address and secured with a password, through which the User accesses the Platform.
  5. Organization - a business entity registered in the Platform by the User, constituting the context for conducting activity within the Service.
  6. Organization Member - a person holding an Account who has been granted access to a given Organization with a specific role (Owner, Administrator, Member).
  7. Plan - a pricing variant of the Service (Starter, Business, Enterprise) determining the scope of available features and quantitative limits.
  8. Billing Period - the monthly period for which fees are charged, beginning on the day a paid Plan is activated.
  9. Trial Period - a 30-day period of free use of the full functionality of the Platform after creating an Account, not requiring payment card details.
  10. License - the right to use the Platform under the terms set out in these Terms of Service.
  11. Agreement - the agreement for the provision of electronic services between the Service Provider and the User, concluded under the terms of these Terms of Service upon creation of an Account.
  12. External Service - a commercial platform, courier company, invoicing system, wholesaler, or other third party with which the Platform provides an integration (e.g. Allegro, Amazon, InPost, DPD, DHL, KSeF).
  13. Business Days - days from Monday to Friday between 9:00 a.m. and 5:00 p.m., excluding statutory public holidays in Poland.

§ 2. General provisions

  1. These Terms of Service set out the conditions for making the Platform available and for the provision of electronic services by the Service Provider.
  2. These Terms of Service constitute the terms of service within the meaning of Article 8(1)(1) of the Act of 18 July 2002 on the provision of electronic services.
  3. The Platform is directed exclusively at entrepreneurs (B2B). By creating an Account, the User declares that it acts within the scope of its business or professional activity and is not entitled to consumer status within the meaning of Article 22¹ of the Civil Code or Article 385⁵ of the Civil Code.
  4. Before creating an Account, the User is obliged to read these Terms of Service and the Privacy Policy. Acceptance of the Terms of Service is a condition for using the Platform.
  5. The Privacy Policy and the Data Processing Agreement form an integral part of these Terms of Service.

§ 3. Technical requirements

  1. Use of the Platform requires:
    • a device with access to the Internet,
    • a current version of a web browser (Chrome, Firefox, Safari, or Edge),
    • enabled support for JavaScript and cookies,
    • an active e-mail address.
  2. The Service Provider makes efforts to ensure the continuity of the Platform's operation; however, it does not guarantee its uninterrupted availability.
  3. The Service Provider is entitled to carry out scheduled maintenance work that may cause temporary limitation of functionality or unavailability of the Platform. Users are informed of scheduled work in advance via the Platform.
  4. Elements of the Platform marked as “BETA” or otherwise indicating a test version may be characterized by incomplete functionality, unstable operation, or may be withdrawn at any time. The Service Provider is not liable for the limitations of such elements.

§ 4. Account registration and access

  1. An Account is created by completing the registration form (full name, e-mail address, password) and accepting the Terms of Service and the Privacy Policy.
  2. The password must meet security requirements: at least 8 characters, containing a lowercase letter, an uppercase letter, and a digit.
  3. Upon creation of an Account, an Agreement is concluded between the User and the Service Provider.
  4. The User undertakes to:
    • provide true, accurate, and current data and to update it promptly in the event of any change,
    • keep login credentials confidential and not disclose them to unauthorized persons,
    • promptly notify the Service Provider in the event of suspected unauthorized access to the Account.
  5. The User is liable for all actions performed using its Account, including the actions of persons to whom it has granted access within the Organization.
  6. Each User may participate in multiple Organizations. Each Organization may have multiple Members with separate roles and scopes of authorization. The User is responsible for the consequences of granting specific permissions to individual Members.

§ 5. Suspension and deletion of the Account

  1. The User may at any time and without giving a reason initiate deletion of the Account via the Help module or by contacting the Service Provider.
  2. The Service Provider is entitled to suspend the Account or restrict access to the Platform in the following cases:
    • delay in paying fees - until the arrears are settled,
    • breach of the Terms of Service - until the breach is remedied or the circumstances are clarified,
    • justified suspicion of unauthorized access to the Account - until verification,
    • suspicion of using the Platform in a manner inconsistent with the law - until clarification.
  3. An Account suspended for a period longer than 12 months may be permanently deleted.
  4. During the suspension period, the flow of data with External Services is halted. Suspension does not result in deletion of data stored in the Account.
  5. Deletion of the Account is tantamount to termination of the Agreement with immediate effect. After deletion of the Account, the User's data is processed solely to the extent resulting from the Privacy Policy and applicable law.
  6. The User should, on its own, periodically archive the data stored in the Platform and, in particular, secure the data before deleting the Account. The Service Provider is not liable for the consequences of a failure to archive.

§ 6. Scope of the Service

  1. The Platform provides tools for:
    • handling orders from multiple sales channels (Allegro, Amazon, Erli, Empik, and others),
    • managing the product catalog, stock levels, and prices,
    • issuing and managing commercial documents (invoices, receipts, corrections),
    • integration with the National e-Invoicing System (KSeF),
    • generating shipments and courier labels (InPost, DPD, DHL, Allegro WZA),
    • configuring automation of sales processes,
    • sending e-mail messages to buyers based on templates,
    • sales analytics and reporting.
  2. The scope of available features and quantitative limits depend on the selected Plan.
  3. The Service Provider does not provide legal, tax, accounting, or financial advisory services. No information presented in the Platform constitutes advice in this regard.

§ 7. Plans and fees

  1. The Service is available in the following Plans:
    • Starter (PLN 0 net/month) - up to 100 orders/month, up to 2,000 products (SKU), up to 2,000 offers on marketplaces, up to 3 warehouses, support response time: 48 h. Upon exceeding any of the limits, an automatic transition to the Business Plan occurs,
    • Business (PLN 99 net/month + PLN 0.20 net for each order commenced, synchronized, or created in the Platform in a given Billing Period) - up to 10,000 orders/month, up to 250,000 products (SKU), up to 250,000 offers on marketplaces, up to 5 warehouses, support response time: 12 h. Upon exceeding the limit of 10,000 orders/month, the Service Provider contacts the User to make individual arrangements under the Enterprise Plan,
    • Enterprise (individual pricing established in a separate agreement or offer) - without fixed limits on orders, products, offers, and warehouses, support response time: 4 h.
    The detailed scope of each Plan, including current limits and SLA parameters, is available in the current Price List published at zynq.pl/cennik.
  2. After creating an Account, the User receives a 30-day Trial Period of the full functionality of the Platform, without the need to provide payment card details. After the Trial Period expires, further use of the Platform requires activation of a paid Plan or continuation under the Starter Plan, provided that usage parameters remain within its limits.
  3. Within the Business Plan, the Service Provider makes available, for an additional fee, the following add-on options:
    • a package extending the product (SKU) limit by a further 100,000 - PLN 399 net/month for each active package,
    • an additional warehouse above the Plan limit - PLN 39 net/month for each warehouse.
  4. Prices are stated as net amounts. VAT is added to the prices at the rate in force on the date the document is issued.
  5. The Plan subscription fee is charged in advance for each Billing Period. Variable fees (per order, monthly-charged add-on options) are settled in arrears, on the first day of the next Billing Period, based on actual usage in the completed Period. Settlement takes place via the payment operator Stripe Payments Europe, Ltd.
  6. The User authorizes the Service Provider to issue and deliver electronic invoices without the recipient's signature, to the e-mail address assigned to the Account.
  7. The Service Provider provides, free of charge, support for migrating data from other systems (including BaseLinker, Apilo) and for the initial configuration of the Platform. The scope and schedule of migration work are agreed individually with the User.
  8. The Service Provider reserves the right to modify the Price List. Users are informed of changes to the Price List affecting active subscriptions at least 30 days in advance via e-mail to the address assigned to the Account. A change to the Price List does not affect the current Billing Period. If the User does not accept the new Price List, the User is entitled to terminate the Agreement with effect at the end of the current Billing Period.
  9. In the event of a delay in paying fees, the Service Provider is entitled to charge statutory interest for delay in commercial transactions and - after first calling on the User to pay with an additional deadline of no less than 7 days - to suspend access to the Platform until the arrears are settled.
  10. Fees due to the Service Provider do not include the costs of using External Services (including marketplace commissions, courier fees, fees for KSeF or PrintNode services). The User independently settles its obligations toward third parties.

§ 8. User's obligations and liability

  1. The User bears full and sole responsibility for:
    • the correctness of all data entered into the Platform, including invoice data, customer address data, and product data,
    • the manner of configuring integrations with External Services and its consequences,
    • the configuration of automation rules and their effects,
    • the compliance of generated commercial documents with applicable law, including tax and accounting regulations,
    • holding the appropriate authorizations required to submit invoices via KSeF,
    • ensuring the compliance of product data with the requirements of the GPSR (General Product Safety Regulation).
  2. The User undertakes to use the Platform in a manner consistent with the law, the Terms of Service, and good practice.
  3. It is prohibited to use the Platform to:
    • provide content of an unlawful nature,
    • take actions aimed at disrupting the stability of the Platform's infrastructure,
    • use scripts, bots, or automated tools in a manner other than via the official API provided by the Service Provider,
    • resell the Service or make it available to third parties without the Service Provider's consent.
  4. In the event of actions generating excessive load on the infrastructure, the Service Provider may apply restrictive mechanisms (rate limiting) or temporarily block access to the API.

§ 9. Limitation of the Service Provider's liability

  1. The Platform is an IT tool supporting the conduct of online sales. The Service Provider is liable solely for damage resulting from intentional non-performance or improper performance of the Service.
  2. The Service Provider's liability does not cover:
    • lost profits, regardless of their nature,
    • indirect damage, including costs of legal services, audits, stocktaking, loss of data, business interruptions, contractual penalties paid by the User to third parties,
    • financial losses resulting from calculations performed in the Platform based on the User's data and configuration,
    • errors in commercial documents caused by incorrect data provided by the User,
    • differences between exchange rates presented in the Platform (sourced from the National Bank of Poland API) and rates applied by financial institutions,
    • the effects of automation configured by the User,
    • interruptions, limitations, or errors in the operation of External Services, including changes to their API interfaces,
    • delays in data synchronization resulting from the technical limitations of External Services,
    • loss of data resulting from the User's action or omission,
    • the consequences of legal or tax solutions adopted by the User, including those concerning invoices, receipts, VAT rates, and fiscalization - the User is obliged to consult all such matters with a competent advisor.
  3. The Service Provider is not a party to agreements between the User and External Services, nor between the User and its customers. The Service Provider does not act as an intermediary in these relationships and is not liable for the non-performance or improper performance of such agreements.
  4. Liability under the warranty for defects is excluded.
  5. The Service Provider's total liability on any basis arising from the Agreement may not exceed the sum of fees actually paid by the User in the Billing Period immediately preceding the assertion of the claim.

§ 10. Force majeure

  1. The Service Provider is not liable for non-performance or improper performance of the Agreement to the extent caused by the occurrence of force majeure.
  2. Circumstances of force majeure are deemed to include, in particular:
    • natural disasters (flood, earthquake, fire, epidemic),
    • armed conflicts, riots, states of emergency, international sanctions,
    • cyberattacks, including DDoS attacks, ransomware, or other breaches of infrastructure security,
    • failures or interruptions in the operation of infrastructure providers (servers, internet links, data centers),
    • interruptions in the supply of electricity,
    • changes in the law or decisions of public administration bodies preventing the provision of the Service.
  3. In the event of force majeure, the Service Provider undertakes to take reasonable steps to limit its effects and to notify Users of the situation that has arisen.

§ 11. Calculations and commercial documents

  1. All price calculations, VAT calculations, currency conversions, and other computations performed by the Platform are of an auxiliary and informational nature only.
  2. Exchange rates are sourced from the public API of the National Bank of Poland (NBP). The Service Provider does not guarantee their real-time currency. They may differ from rates applied by banks and other financial institutions.
  3. Documents generated in the Platform (invoices, receipts, corrections, warehouse documents) are created based on the data and configuration entered by the User. The User is obliged to verify the correctness of each document before approving, sending, or printing it.

§ 12. Integrations with External Services

  1. The Platform enables connection with External Services (Allegro, Amazon, Erli, Empik, InPost, DPD, DHL, KSeF, and others). Using an integration requires holding an active account with the given entity and meeting its requirements.
  2. By activating an integration, the User consents to the flow of data between the Platform and the given External Service to the extent resulting from the configuration. If the User does not consent to such flow, the User should deactivate the integration.
  3. External Services process data as separate controllers, independently of the Service Provider. The Service Provider is not responsible for the terms of service, privacy policies, or limitations of External Services.
  4. The Service Provider is not liable for failures, limitations, or changes to the API interfaces of External Services resulting in interruptions in data synchronization.
  5. Etsy integration (Etsy Open API v3). The term „Etsy” is a trademark of Etsy, Inc. The ZYNQ Platform uses the Etsy API but is not endorsed or certified by Etsy. With respect to this integration, the following disclaimer of liability required by the Etsy API Terms of Use applies:

    DISCLAIMER OF LIABILITY: THE SOLE PROVIDER OF THE ZYNQ APPLICATION IS ZYNQ (THE „APPLICATION DEVELOPER”). YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPERS, DO NOT PROVIDE SERVICES RELATING TO THE APPLICATION, AND DO NOT MAKE ANY WARRANTIES WITH RESPECT TO THE APPLICATION OR THE DATA ACCESSED THROUGH THE APPLICATION.

    Contact address for Etsy integration support: support@zynq.pl. A detailed description of the integration is available at /en/integrations/etsy.

§ 13. License and intellectual property

  1. For the term of the Agreement, the Service Provider grants the User a non-exclusive, non-transferable, territorially unlimited license to use the Platform in accordance with its intended purpose, in the scope of displaying, running, and using the Platform's functions via a web browser (hereinafter: the “License”). The License does not include the right to grant sublicenses.
  2. The Platform, its source code, graphical interface, architecture, database, technical documentation, and all materials associated with the Service constitute the exclusive intellectual property of the Service Provider and are protected under copyright law.
  3. Beyond the scope of the License, the User holds no rights whatsoever to the Platform or its elements.
  4. Data entered by the User into the Platform remains the property of the User.
  5. The User consents to the Service Provider's use of the User's company name in informational and marketing materials (e.g. a customer list) - unless the User objects by electronic means.

§ 14. Data and privacy

  1. The rules for processing Users' personal data are set out in the Privacy Policy.
  2. To the extent that the User entrusts the Service Provider with the processing of the personal data of its customers (buyers), the provisions of the Data Processing Agreement apply.
  3. The User is obliged to present to the persons whose personal data it enters into the Platform an appropriate information clause compliant with RODO (GDPR).
  4. The Service Provider may use aggregated, anonymized statistical data concerning the use of the Platform (e.g. number of orders, number of products) for analytical and development purposes. Such data does not enable the identification of individual Users or their customers.

§ 15. Termination of the Agreement

  1. Either party may terminate the Agreement at any time, without giving a reason.
  2. The User may terminate the Agreement by initiating deletion of the Account. Deletion of the Account is tantamount to termination of the Agreement with immediate effect.
  3. The Service Provider may terminate the Agreement with immediate effect in the event of:
    • a material breach of the Terms of Service by the User,
    • use of the Platform in a manner inconsistent with the law,
    • actions to the detriment of the Service Provider, other Users, or the Platform's infrastructure.
  4. After termination of the Agreement, data is stored solely to the extent resulting from the Privacy Policy and applicable law, in particular tax regulations requiring documentation to be retained for a period of 5 years.
  5. Termination of the Agreement does not release the User from the obligation to settle outstanding fees.

§ 16. Complaints

  1. The User has the right to file a complaint regarding the operation of the Service via the Help module in the Platform or by electronic means to the address: kontakt@zynq.pl.
  2. A complaint should contain:
    • the User's identification data (the e-mail address assigned to the Account),
    • a description of the circumstances forming the basis of the complaint, including a description of the facts and the moment the problem occurred,
    • the resolution expected by the User.
  3. A complaint must be filed within 60 days of the occurrence of the circumstance forming its basis, or within 30 days of the User becoming aware of that circumstance - whichever deadline expires earlier.
  4. The Service Provider examines complaints within 30 days of receiving a complete submission. This deadline may be extended if the examination requires obtaining additional information from the User.
  5. After exhausting the complaint procedure, the User is entitled to pursue claims under general rules.

§ 17. Amendments to the Terms of Service

  1. The Service Provider reserves the right to amend the content of the Terms of Service.
  2. Users are informed of amendments by electronic means (to the e-mail address assigned to the Account) at least 14 days in advance. The amended Terms of Service are also published in the Service.
  3. Continued use of the Platform after the amended Terms of Service come into force constitutes acceptance of the new provisions.
  4. A User who does not consent to the amendments should cease using the Platform and delete the Account before the date the amendments come into force.
  5. The provisions of this section apply accordingly to amendments to the Price List.

§ 18. Final provisions

  1. Matters not regulated by the Terms of Service are governed by the generally applicable provisions of Polish law, in particular the Civil Code and the Act on the provision of electronic services.
  2. The court competent to resolve disputes arising from the Agreement is the common court with local jurisdiction over the registered office of the Service Provider.
  3. Either party may transfer the rights and obligations arising from the Agreement to a third party only with the prior written consent of the other party. The above limitation does not apply to the transfer of rights by the Service Provider to an affiliated entity or legal successor.
  4. If any provision of these Terms of Service is found to be invalid, ineffective, or unenforceable - in whole or in part - this does not affect the validity and effectiveness of the remaining provisions. The parties undertake to replace such a provision with another that is as close as possible to the original purpose.
  5. The Agreement, together with the Terms of Service, the Privacy Policy, and the Data Processing Agreement, constitutes the entire understanding between the parties regarding the use of the Platform and supersedes all prior arrangements on this subject.

Service Provider: ZYNQ sp. z o.o. · NIP: 6462979033 · REGON: 384394091 · KRS: 0000804450

ul. Estetyczna 4, 43-100 Tychy · District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register · Share capital: PLN 5,000

E-mail: kontakt@zynq.pl